![]() ![]() The Direct Express Card makes receiving your federal benefits easy. However, it might occur immediately how someone should check how much money they have left using just a card. When you run out of money on your Direct Express Debit card, it might be embarrassing in front of the cashier when the transaction declined.Įven worse, you might fail to pay your monthly bills if you have them set up on your US direct express card. Therefore, it is important to check your USdirectexpress account balance frequently to keep on top of your finances. Here are the ways to check your account balance easily: Thankfully, Direct Express makes it very easy to check your balance, as easy as when you used cash. If you are at home or work with an internet-enabled computer, you can easily check your account balance online. Through your internet browser, visit the Direct Express Login website ( ), and then click on the button on the right that says “CLICK HERE TO LOGIN”. In the following page, you can have your Direct Express Login with internet credentials to quickly check your balance. ![]() After that, consumers can be on the hook for unlimited losses.ĭirect Express users have some additional protections through MasterCard, depending on how the fraud was committed.If you have never made an online account with Direct Express, simply click the “Create New User” button on the left. If they report the fraud within 60 days, they can be liable for up to $500 – though Direct Express cardholders get 90 days, thanks to an extension negotiated by the Treasury Department. Under that federal rule, a debit card holder who reports fraud within two days can't be held liable for more than $50 in losses. ![]() Mielke did confirm to the ABC News Fixer that the account is subject to Regulation E, which offers protection to consumers whose accounts are compromised. You said you and your payee never got an explanation, either. You told us you're now back on track with your bills.Īs for what happened, Mielke said privacy rules prevented him from divulging those details. The whole thing took a couple weeks, but they finally returned the missing money minus some fees for a replacement card and expedited delivery, resulting in a refund of $614. Wayne Mielke, VP of corporate communications at Comerica, promised they'd look into it right away.Īnd they were able to fix this: First they canceled the compromised card, and you and your payee faxed them a formal dispute. We got in touch with Comerica, the bank that administers the Direct Express program for the U.S. Worse, you said, was the frustrating experience of not being able to reverse the fraud while it was still pending. You told the ABC News Fixer that you and your payee are careful with the debit card and do not share the PIN with others, so it was a surprise when these costly phone, video game and music purchases hit your account just after the deposit went in. Letters are edited for length and clarity.ĭear James: Well, this sure was a fine way to start the new year. Click here to submit your problem online. Got a consumer problem? The ABC News Fixer may be able to help. They say they will transfer us to the second level of service and then the phone goes dead. Every time we call to dispute it, we are given the runaround. Direct Express told us they would have to put the transactions through and we would have to dispute it within five days. We told them we didn't authorize the transactions and that it was identity theft. I am 64 years old and I don't use these businesses. We called Direct Express and they said the money was still there, but transactions were pending at AT&T ($400), GameStop ($200) and at iTunes for the rest. My payee and I tried to access the funds at 10 o'clock the next morning, and there was nothing but $28 left on the card. 31, a deposit of $648 was made to me to and placed on the card of my representative payee. 18, 2014— - Dear ABC News Fixer: My complaint is with Direct Express, the card the government uses to issue my Social Security disability checks. ![]()
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